| LEADER | 00862pam a2200253 4500 | ||
|---|---|---|---|
| 001 | 0000061224 | ||
| 008 | 110131s2009 nju eng | ||
| 010 | |a 2008043337 | ||
| 020 | |a 0131361880 | ||
| 020 | |a 9780131361881 | ||
| 050 | 0 | 0 | |a HF5415 |b .C48244 2009 |
| 090 | 0 | 0 | |a HF5415 |b .C42 2009 |
| 100 | 1 | |a Champy, Jim |9 135963 | |
| 245 | 1 | 0 | |a Inspire! |b why customers come back |c /Jim Champy |
| 260 | |a Upper Saddle River, NJ |b FT Press |c 2009 | ||
| 300 | |a viii, 176 p. |b ill. |c 24 cm | ||
| 650 | 0 | |a Marketing |9 2341 | |
| 650 | 0 | |a Customer relations |x Management |9 6744 | |
| 650 | 0 | |a Consumer education |9 71326 | |
| 650 | 0 | |a Authenticity (Philosophy) |9 135964 | |
| 998 | 0 | 0 | |a aab/310111 |
| 999 | |c 61013 |d 61013 | ||
| 997 | |a FPTT | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |7 0 |9 86023 |a PLHKT |b PLHKT |c Open Shelf |d 2019-02-26 |e KOPU |g 77.32 |l 0 |o HF5415 C42 2009 |p 0000078330 |r 2011-03-02 |s 2011-03-02 |w 2019-02-26 |y BOK - OS | ||