APA (7th ed.) Citation

Fryman, M. A. (2002). Quality and process improvement. Delmar/Thomson Learning.

Chicago Style (17th ed.) Citation

Fryman, Mark A. Quality and Process Improvement. Albany, NY: Delmar/Thomson Learning, 2002.

MLA (8th ed.) Citation

Fryman, Mark A. Quality and Process Improvement. Delmar/Thomson Learning, 2002.