APA-viite (7. p.)

Fryman, M. A. (2002). Quality and process improvement. Delmar/Thomson Learning.

Chicago-viite (17. p.)

Fryman, Mark A. Quality and Process Improvement. Albany, NY: Delmar/Thomson Learning, 2002.

MLA-viite (8. p.)

Fryman, Mark A. Quality and Process Improvement. Delmar/Thomson Learning, 2002.