Fryman, M. A. (2002). Quality and process improvement. Delmar/Thomson Learning.
Citación estilo ChicagoFryman, Mark A. Quality and Process Improvement. Albany, NY: Delmar/Thomson Learning, 2002.
Cita MLAFryman, Mark A. Quality and Process Improvement. Delmar/Thomson Learning, 2002.
Warning: These citations may not always be 100% accurate.