APA-referens (7:e uppl.)

Fryman, M. A. (2002). Quality and process improvement. Delmar/Thomson Learning.

Chicago-referens (17:e uppl.)

Fryman, Mark A. Quality and Process Improvement. Albany, NY: Delmar/Thomson Learning, 2002.

MLA-referens (8:e uppl.)

Fryman, Mark A. Quality and Process Improvement. Delmar/Thomson Learning, 2002.