Fryman, M. A. (2002). Quality and process improvement. Delmar/Thomson Learning.
芝加哥风格引文Fryman, Mark A. Quality and Process Improvement. Albany, NY: Delmar/Thomson Learning, 2002.
MLA引文Fryman, Mark A. Quality and Process Improvement. Delmar/Thomson Learning, 2002.
警告：这些引文格式不一定是100％准确.