Cooper, K. C. (2002). The relational enterprise: Moving beyond CRM to maximize all your business relationships. AMACOM.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रCooper, Kenneth Carlton. The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business Relationships. New York,NY: AMACOM, 2002.
एमएलए (8वां संस्करण) प्रशस्ति पत्रCooper, Kenneth Carlton. The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business Relationships. AMACOM, 2002.
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