Gemba walks for service excellence the step-by-step guide for identifying service delighters

Gemba walks for service excellence the step-by-step guide for identifying service delighters

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Bibliographic Details
Main Author: Petruska, Robert
Format: Book
Language:English
Published: Boca Raton, FL CRC Press 2012
Subjects:
Customer services
Organizational effectiveness
Customer relations
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Description
Item Description:Accompanies text with the same title : HF5415.5.P47 2012 osf
Physical Description:1 electronic computer optical disc (CD-ROM) 4 3/4 in.
ISBN:9781439886748

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