Gemba walks for service excellence the step-by-step guide for identifying service delighters
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| Hlavní autor: | |
|---|---|
| Médium: | Kniha |
| Jazyk: | English |
| Vydáno: |
Boca Raton, FL
CRC Press
2012
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| Témata: | |
| Tagy: |
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| LEADER | 00916pam a2200217 4500 | ||
|---|---|---|---|
| 001 | 0000092237 | ||
| 008 | 141030s2012 flu eng | ||
| 020 | |a 9781439886748 | ||
| 090 | 0 | 0 | |a CDR |b 10247 |
| 100 | 1 | |a Petruska, Robert |9 143141 | |
| 245 | 1 | 0 | |a Gemba walks for service excellence |b the step-by-step guide for identifying service delighters |h electronic resource |c /Robert Petruska |
| 260 | |a Boca Raton, FL |b CRC Press |c 2012 | ||
| 300 | |a 1 electronic computer optical disc (CD-ROM) |c 4 3/4 in. | ||
| 500 | |a Accompanies text with the same title : HF5415.5.P47 2012 osf | ||
| 650 | 0 | |a Customer services |9 2122 | |
| 650 | 0 | |a Organizational effectiveness |9 2558 | |
| 650 | 0 | |a Customer relations |9 2443 | |
| 998 | 0 | 0 | |a mia/301014 |
| 999 | |c 91818 |d 91818 | ||
| 997 | |a FTK2 | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |7 0 |9 117569 |a MEDIA |b MEDIA |c Media Collection |d 2019-02-26 |g 0.00 |l 0 |o CDR 10247 |p 0000114457 |r 2014-11-13 |s 2014-11-13 |w 2019-02-26 |y CDR - MED | ||