APA (7th ed.) Citation

Faulkner, M. (2003). Customer management excellence. John Wiley.

Chicago Style (17th ed.) Citation

Faulkner, Mike. Customer Management Excellence. Chichester: John Wiley, 2003.

MLA (8th ed.) Citation

Faulkner, Mike. Customer Management Excellence. John Wiley, 2003.

Warning: These citations may not always be 100% accurate.