Friday, S., & Cotts, D. G. (1995). Quality facility management: A marketing and customer service approach. John Wiley.
Chicago Style (17th ed.) CitationFriday, Stormy, and David G. Cotts. Quality Facility Management: A Marketing and Customer Service Approach. New York: John Wiley, 1995.
MLA (8th ed.) CitationFriday, Stormy, and David G. Cotts. Quality Facility Management: A Marketing and Customer Service Approach. John Wiley, 1995.
Warning: These citations may not always be 100% accurate.