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  1. 1
    Effective apology : mending fences, building bridges, and restoring trust /
    by Kador, John
    Published 2009
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  2. 2
    Crisis management by apology : corporate responses to allegations of wrongdoing /
    by Hearit, Keith Michael
    Published 2006
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  3. 3
    The girl most likely to... /
    by Donovan, Susan
    Published 2009
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  4. 4
    The one minute apology
    by Blanchard, Ken
    Published 2003
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  5. 5
    Crisis management by apology : corporate responses to allegations of wrongdoing /
    by Hearit, Keith Michael
    Published 2006
    Book
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  6. 6
    The one minute apology
    by Blanchard, Ken
    Published 2003
    Book
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  7. 7
    The girl most likely to... /
    by Donovan, Susan
    Published 2009
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  8. 8
    David gets in trouble /
    by Shannon, David, 1959-
    Published 2002
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  9. 9
    Zach apologizes /
    by Mulcahy, William
    Published 2012
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  10. 10
    David gets in trouble /
    by Shannon, David, 1959-
    Published 2002
    Contributor biographical information
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  11. 11
    Zach apologizes /
    by Mulcahy, William
    Published 2012
    Contributor biographical information
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