Consumer satisfaction Customer services 229 Customer relations 119 Management 76 Quality control 71 Evaluation 61 Customer loyalty 60 Consumer behavior 55 Strategic planning 46 Marketing 29 Statistical methods 26 Brand name products 22 Advertising 20 Marketing research 20 Research 18 Consumers 16 Consumers' preferences 16 Internet marketing 16 Job satisfaction 16 Organizational behavior 16 Personnel management 16 Brand loyalty 14 Production planning 14 Service industries 13 Data processing 12 Construction industry 11 Consumer complaints 11 Questionnaires 11 Consumer behaviour 10 Electronic commerce 10