Customer services Consumer satisfaction 229 Management 217 Customer relations 203 Quality control 101 Service industries 75 Marketing 64 Customer loyalty 44 Strategic planning 31 Technological innovations 28 Data processing 22 Information technology 21 Total quality management 19 Advertising 18 Evaluation 18 Marketing channels 18 Consumer behavior 17 Delivery of goods 17 Success in business 16 Customer satisfaction 15 Physical distribution of goods 15 Telecommunication 15 Training of 15 Competition 14 Employees 14 Research 14 Brand name products 13 Case studies 13 Consumer complaints 13 Industrial procurement 13