Selling Sales management 86 Customer relations 54 Psychological aspects 48 Marketing 47 Sales personnel 46 Success in business 32 Management 21 Internet marketing 19 Training of 17 Relationship marketing 16 Data processing 11 Consumer behavior 9 Electronic commerce 9 Handicraft 9 Interpersonal communication 8 Key accounts 8 Computer network resources 7 Small business 7 Technological innovations 7 Vocational guidance 7 Business networks 6 Customer loyalty 6 Customer services 6 Internet advertising 6 Retail trade 6 Sales promotion 6 System design 6 Affluent consumers 5 Businesspeople 5