Total quality management in government Benchmarking (Management) 15 Management 14 Administrative agencies 12 Evaluation 12 Measurement 10 Nonprofit organizations 8 Organizational effectiveness 6 Government productivity 5 Performance standards 4 Total quality management 3 Civil service 2 Creative thinking 2 Critical thinking 2 Evalution 2 Government property 2 Local government 2 Performance 2 Political participation 2 Public administration 2 Real estate management 2 Six sigma (Quality control standard) 2 Thought and thinking 2