Customer services 787 Consumer satisfaction 231 Management 222 Customer relations 206 Quality control 101 Service industries 76 Marketing 67 Customer loyalty 44 Strategic planning 31 Technological innovations 28 Data processing 25 Information technology 21 Advertising 20 Total quality management 19 Evaluation 18 Marketing channels 18 Consumer behavior 17 Delivery of goods 17 Physical distribution of goods 16 Success in business 16 Consumer complaints 15 Customer satisfaction 15 Customer service 15 Telecommunication 15 Training of 15 Competition 14 Employees 14 Research 14 Brand name products 13 Case studies 13