Total quality management 45 Officials and employees 10 Public administration 7 Case studies 6 Quality control 6 Civil service 5 Awards 4 Employees 4 Kolej Universiti Teknikal Kebangsaan Malaysia 4 Management 4 Measurement 4 Performance 4 Production management 4 Total quality managment 4 Universiti Teknikal Malaysia Melaka 4 Congresses 2 Education, Higher 2 Effective teaching 2 Faculty 2 ISO 9000 Series standards 2 Management information systems 2 Organizational effectiveness 2 Production engineering 2 School management and organization 2 Small and medium scale industries 2 Total quality control 2 Waste minimization 2 administration 2 higher education 2 Islam 1