Citação norma APA

Society of Manufacturing Engineers, Drozda, T., Eade, R., & Bollinger, S. R. (1992). Total quality management: The first steps. Society of Manufacturing Engineers.

Citação norma Chicago

Society of Manufacturing Engineers, Tom Drozda, Robert Eade, and Steven R. Bollinger. Total Quality Management: The First Steps. Dearborn, Mich: Society of Manufacturing Engineers, 1992.

Citação norma MLA

Society of Manufacturing Engineers, et al. Total Quality Management: The First Steps. Society of Manufacturing Engineers, 1992.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.