Resolving conflicts at work : ten strategies for everyone on the job /
"The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions i...
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco
Jossey-Bass,
2011
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| Edition: | Third edition. |
| Subjects: | |
| Online Access: | to access electronic resource |
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Table of Contents:
- Foreword: Conflict : an opportunity for leadership / by Warren Bennis
- Understand the culture and dynamics of conflict
- Listen empathetically and responsively
- Search beneath the surface for hidden meanings
- Acknowledge and reframe emotions
- Separate what matters from what gets in the way
- Solve problems paradoxically and creatively
- Learn from difficult behaviors
- Lead and coach for transformation
- Explore resistance and negotiate collaboratively
- Mediate and design systems for prevention.