The evaluation and measurement of library services /
Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn.
Libraries Unlimited
2007.
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| Subjects: | |
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| Summary: | Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons. |
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| Physical Description: | xx, 372 pages. illustration. 26 cm. |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 9781591585329 (alk. paper) 1591585325 (alk. paper) |